App support
Thank you for using our app. We hope you have as much fun as we do.
If unexpected malfunctions of the app should occur, do not hesitate and contact us.
Best results
Scan the front of the banknotes only.
A fast and correct detection requires:
- an internet connection to your mobile
- good condition of the banknotes (banknotes should not be creased)
- sufficient ambient light, moderately bright and diffuse lighting. The surface of the banknote should be evenly lit
- Some banknotes require a detection time less than one second, while others require up to 2 seconds.
If a banknote is not recognized, this means that no target is connected to the banknote or that an update is taking place. Updates are made daily between 6.45 am and 7.45 am (CET).
Free app support. How can I help?

After downloading and activating: choose one or multiple categories – categories can be re-selected at any time

1. Menu with interests, disclaimer & about
2. Selector switch for focus, manual/automatic
3. After successful scan, forward to the destination URL, YES/NO
2. Selector switch for focus, manual/automatic
3. After successful scan, forward to the destination URL, YES/NO

Focus a banknote in the whole window

Best results: banknotes should be scanned in a bright environment

Do not scan the back

No spot lighting/no side lighting that throws unwanted shadows on the banknotes

Highly used banknotes can not bring good scan results

Completely crumpled banknotes can not be scanned