App support

Thank you for using our app. We hope you have as much fun as we do.
If unexpected malfunctions of the app should occur, do not hesitate and contact us.

Best results

Scan the front of the banknotes only.
A fast and correct detection requires:

  • an internet connection to your mobile
  • good condition of the banknotes (banknotes should not be creased)
  • sufficient ambient light, moderately bright and diffuse lighting. The surface of the banknote should be evenly lit
  • Some banknotes require a detection time less than one second, while others require up to 2 seconds.

If a banknote is not recognized, this means that no target is connected to the banknote or that an update is taking place. Updates are made daily between 6.45 am and 7.45 am (CET).

Free app support. How can I help?

Privacy

5 + 1 =

swiss made life app interests - choose one or multiple categories.
After downloading and activating: choose one or multiple categories – categories can be re-selected at any time
swiss made life app function - menu with interests, focus & button
1. Menu with interests, disclaimer & about
2. Selector switch for focus, manual/automatic
3. After successful scan, forward to the destination URL, YES/NO
swiss made life app target - focus a banknote in the whole window
Focus a banknote in the whole window
swiss made life app environment - banknotes should be scanned in a bright environment
Best results: banknotes should be scanned in a bright environment
swiss made life app back - do not scan the back
Do not scan the back
swiss made life app lighting - no spot lighting/no side lighting
No spot lighting/no side lighting that throws unwanted shadows on the banknotes
swiss made life app - highly used banknotes can not bring good scan results
Highly used banknotes can not bring good scan results
swiss made life app - crumpled banknotes can not be scanned
Completely crumpled banknotes can not be scanned